Shipping Policy
At Mimi Gifts, we are committed to delivering your order efficiently and reliably. Please review our shipping policy below:
Shipping Carriers
We utilise a combination of Australia Post and various reputable courier services for the shipment of all orders.
Carrier Selection
Mimi Gifts reserves the right to select the most appropriate shipping provider for your order. This decision is based on factors that benefit both you and Mimi Gifts, including expected delivery times, shipping costs, and service reliability for the specific items being shipped.
Delivery Timeframes
Shipping times can vary depending on the type of order and your location. Please allow approximately 3 to 14 business days for delivery from the date of dispatch.
Note: This is an estimated timeframe and may be subject to delays outside of our control (e.g., carrier transit delays, peak seasonal periods, or public holidays).
Order Tracking
For your peace of mind, all shipping methods used by Mimi Gifts include tracking capabilities. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor the progress of your delivery.
Shipping Costs
Applicable shipping costs will be calculated and displayed during the checkout process based on your order details and delivery address.
Damaged or Lost in Transit
We take great care in packaging your orders, but occasionally issues can occur during transit.
- Damaged Items: In the unfortunate event that your order arrives damaged, please contact us as soon as possible, ideally within 14 days of receiving your order. To help us resolve the issue quickly, please provide your order number and photographic evidence of the damaged item(s) and the packaging (including the shipping label). We will promptly assess the damage and work with you to arrange a replacement or refund.
- Lost Items: If your order has not arrived within the estimated delivery timeframe (please allow up to 14 business days, plus a few extra days for potential carrier delays) and the tracking information has not updated for a significant period, please contact us. Provide your order number, and we will initiate an official investigation with the shipping carrier. If the shipment is confirmed as lost after the investigation, we will arrange for a replacement or a full refund.
Prompt communication is essential for resolving these issues effectively. Please contact us via [email protected]for any delivery issues.
Please note that we DO NOT ship overseas.
Last update : 31 MAY 2026
