Understanding the Nature of Personalised Items
Due to the unique and personalised nature of our products, we are unable to offer returns or exchanges for personalised items. Once an order has been placed and production begins, it cannot be cancelled or modified.
Quality Assurance
We take great pride in the quality of our products and strive to ensure that each item meets your expectations. However, if you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will work with you to resolve the issue promptly, which may include a replacement or refund.
Proofreading Responsibility
Please ensure that all personalised information, such as names, dates, and messages, is accurate and free of errors before submitting your order. We cannot be held responsible for errors in personalised information that are provided by the customer.
Additional Considerations
- Colour Variations: Please note that there may be slight variations in colour between the product image and the actual product due to monitor settings and printing techniques.
- Product Dimensions: While we strive to provide accurate product dimensions, there may be slight variations.
Contact Us
If you have any questions or concerns about our return policy or your order, please contact our customer support team at [email protected]. We are committed to providing excellent customer service and resolving any issues you may encounter.
Last update : 27 NOVEMBER 2024
